Lorna is at the heart of Texcel’s customer programmes, bringing focus, practical manufacturing experience and a no nonsense approach to communication. In this staff spotlight, discover how Lorna’s hands on background, loyalty and commitment, drive operational excellence and customer confidence at Texcel.
Staff Spotlight Texcel Technology | Meet Lorna Mattin, Customer Relations & Programme Manager
If you want to understand how Texcel keeps complex customer programmes on track, you start with Lorna Mattin.
Approaching her tenth year at Texcel, Lorna has become one of the company's most dependable constants. Astute, highly knowledgeable and relentlessly focused, she has a unique ability to juggle multiple projects without losing sight of the detail that matters.
Her new role as Customer Relations and Programme Manager reflects what she has already been doing in practice, ensuring customers receive the best possible support while working closely with internal departments to drive operational excellence. At the centre of it all is one clear priority: long-term customer growth and disciplined contract execution.
"I'm here to do the job to the best of my ability. And to help others along the way."
Built on Practical Experience 
After completing her degree in Business Information Systems in the historic city of Oxford, she entered the motor industry and worked her way up from the shop floor, de-burring components, removing sharp edges, operating CNC machines, masking and anodising parts, managing admin and supporting back office functions. It gave her a broad, hands-on understanding of how manufacturing really works.
People are often surprised to learn just how practical she is. She has rebuilt brake callipers for cars and is as comfortable with tools as she is with spreadsheets. She understands production because she has done it.
During her time within the motorsport industry, she learnt a lesson that has stayed with her. In performance braking systems, there is no margin for error. Parts must pass first time. That mindset translates directly into her work at Texcel, where quality and delivery are non-negotiable.
The Hub That Connects the Business
In her new role, Lorna is positioned as the internal hub for customer programmes. Her focus is on creating clear lines of communication, removing bottlenecks and ensuring the right people speak directly to the right people.
Every morning she liaises with production, ensuring lines are planned, kits are correct and priorities are aligned. Every week she supports cross functional meetings, keeping programmes visible and accountable. Customers rely on her for accurate updates, clear communication and straight answers.
Her new role as Customer Relations and Programme Manager formalises that position and the vision is simple and practical:
- Customers have a clear point of contact
- Engineering speaks directly on technical matters
- Sales handles commercial discussions
- Production focuses on delivery
- Lorna ensures that everything stays on track
Rather than information circling around departments, she filters and directs it to the right place. The aim is efficiency, accountability and fewer bottlenecks.
"If someone needs a technical answer, they should speak to the technical expert. Copy me in, but don't slow the process down."
It is a pragmatic approach that shortens response times and strengthens relationships.
By working in close collaboration with production, engineering and sales, she ensures knowledge flows properly across the business. It is about accountability and clarity. When everyone understands their role, customers receive faster answers and stronger support.
Listening properly, being truthful and setting realistic expectations are central to how she builds trust. In her view, honesty is the foundation of long-term relationships. Customers rely on Texcel not just for assembly but for partnership and Lorna takes that responsibility seriously.
Step by Step Growth
Lorna describes herself as someone who masters each stage before moving on to the next. She approaches development methodically, building competence step by step. She loves a challenge, but she wants to understand it fully before progressing. She is currently looking forward to developing her project management skills further as her role evolves.
Loyal, Focused and Driven
Her loyalty is another defining trait. Across her career, she has stayed committed, investing time and energy into learning every part of the job. That consistency has helped her build strong internal relationships and deep operational knowledge.
Anyone who works with Lorna will describe her as focused, organised and quietly determined. She is not drawn to noise or drama. She prefers clarity, routine and getting things done properly.
That preference for structure shows even outside of work. She is self described as “not a morning person”, but she operates on a set routine, a strong morning coffee and a clear plan for the day ahead. Once she is in motion, she is all business.
Colleagues rely on her steady presence. Customers trust her because she does not overpromise. She gives facts, not fluff. Unnecessary grey areas frustrate her, but they also motivate her to create structure.
Lorna has been shaped by profoundly inspirational women in her life. Her late mother balanced a degree and career while battling cancer, demonstrating resilience and determination in the face of adversity. Her aunt built a life from nothing through hard work and persistence. Those examples left a lasting impression, reinforcing the importance of grit, independence and seeing things through properly.
Challenges and the Northern Lights
Outside of work, Lorna loves puzzles, enjoys long dog walks and values time away to reset. On holiday she appreciates a well-earned G&T, and one of her personal highlights was seeing the Northern Lights on a cruise during her honeymoon, an experience she describes as unforgettable.
Why It Matters
At Texcel, Lorna brings together practical manufacturing experience, commercial awareness and a calm, structured mindset. She thrives on complexity and has the rare ability to hold multiple moving parts in focus at once.
Above all, she believes in doing things properly. Clear communication. No unnecessary bottlenecks. Honest conversations. First time right.
It is a philosophy that benefits colleagues and customers alike and one that will continue to shape Texcel's programme management approach in the years ahead.
Like any evolving role, there are still moving parts. But the direction is clear. Customers will see more direct communication, clearer accountability and a stronger support structure behind every programme.
